Help. I'm not receiving emails!

Occasionally we receive reports that students are not receiving emails from MyBSSM.

Check your "Spam" folder
Note that most spam folders get regularly purged, so you'll generally only find recent if an email was sent more than 7 days ago, it likely has gone to their spam folder and been purged. If you find an email from MyBSSM in your spam folder, you can mark it as Not Spam and you should no longer have them come to your spam folder. See these help articles from Gmail and Yahoo.
Check your "Promotions" folder (eg Gmail)
Some web services (eg gmail) categorize incoming mail into folders other than the inbox, and so MyBSSM emails can get hidden in these folders.
An email from MyBSSM was identified by the student as "Spam"
This can happen either on purpose or by accident, but all major webmail service (gmail, yahoo, hotmail etc) have a feature that let you mark an email as spam. When this happens, the gmail, yahoo servers report back to our servers that the email is spam. The email then goes on a blacklist and MyBSSM no longer sends emails to that student. This reporting system is an internet standard and not something we can change. If you believe this has happened to you, please contact the MyBSSM support team, and we can remove your name from the blacklist.
Your webmail account has run out of space
Sometimes, webmail accounts can "fill up" due to the number or size of emails which can prevent you from receiving emails. Make sure you have enough space on your account.

Create a "MyBSSM" Contact
Creating a contact with the email address donotreply@mybssm.net will help emails stay out of your spam folder. Most webmail services won't send emails through to a spam folder if that email is setup as a contact on their account.
Contact MyBSSM Support
If you've tried all the above solutions, please use the Contact us link below.