Reference Help
From time to time, some referees have difficulty submitting a reference for one of our applicants. Here's are the top reasons why and how to fix them.
| # | Problem | What to do about it... |
| 1 | The browser used to submit the reference may be out of date. You can check which version you have using the updatemybrowser.org website. MyBSSM supports the following browsers:
- Firefox 37.0 - Safari 5.1.7 (Windows) - Safari 7.0 (Mac) - Chrome 42.0.2311 |
Update your browser to the latest version by visiting the manufacturers website. Alternatively, 1. Go to https://updatemybrowser.org/browser 2. Click on the Update Now button |
| 2 | Missing fields can cause the reference form to not submit. | If you don't see the "Reference successfully submitted" message, then review each of your answers to see if there is a missing field. |
| 3 | Mobile devices don't always work with MyBSSM. | Try submitting the reference from a desktop or laptop computer. |
| 4 | Someone else has already submitted the reference. | If an applicant changes a reference after initial submission - the previous referee may already have completed by the time the new reference attempts to complete it. |
| 5 | Unable to select a "region" |
The "region" selector only becomes active once you have selected a country. Select a country first, and you will then be able to select the region you need. |